Terms & Conditions

When making a booking with Reflective Details, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once and appointment has been made, you are bound under the terms and conditions of the booking.

• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of valet. (If not Reflective Details will make all endeavours to remove personal items) 
• Reflective Details will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being maintained.
• We cannot guarantee any firm times when accepting your booking.
• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfil the valet type.
• We reserve the right to alter or move a booking in line with weather conditions and /or machinery or equipment failure.
• All vehicles are cleaned and valeted at the customers own risk.
• If you book an engine clean, you must read the disclaimer and agree to the notice before you agree to proceed with the service.
• Reflective Details reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable.
• Reflective Details reserves the right to refuse or deny customer demands above and beyond the booked valet.
• Reflective Details will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviours be  encountered.
• Reflective Details carried out all works in an on-site premise. The final stages of all valets are carried out in a secure brick built garage. 

• Reflective Details reserve the right to charge an hourly rate of £20.00 (or proportion thereof) for any additional works not agreed upon to before booking.
• Any price we quote over the telephone is an estimate only and should be used as a guide and not a guarantee.
• Reflective Details attempts to keep the set prices listed, though reserves the right to charge each vehicle according to its condition, the type of vehicle.
• Reflective Details reserves the right to amend any price during the valet should it differ from the original estimate.
• All full valets, interior valets and specialist cleaning bookings, must be secured on arrival of the vehicle (see cancellation policy). 

• We may ask you where you heard about Reflective Details in order to gauge our marketing strategies.
• We reserve the right to charge for any booking that has not been cancelled prior to the booking date (see cancellation policy).
• We require at Reflective Details will not forward or share any personal information with any 3rd party.
• With every booking you confirm that we can hold your data within a secure password protected cloud based system.
• You have the right to request for your information to be removed from the above system at any time after full payment has been received.

• We require 24 hours notice to cancel any booking / valet type.
• Failure to provide 24 hours notice will result in a minimum charge of  50% of the listed valet price.
• Reflective Details reserve the right to invoice said customer the full amount if a valet is cancelled on the day without prior agreement. 14 days will be given to make thus payment.
• Reflective Details reserves the right to alter or amend a booking time/date without penalty. Wherever possible will let the customer know with every means possible.
• Reflective Details  reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.